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Terms That Govern Your jya99 Account

These terms set out what you agree to when you access jya99 — covering account registration, wallet transactions via bKash, Nagad, or Rocket, and how we handle disputes. Access and eligibility depend on your local law and the region you are in.

Account EligibilityPayment TermsWallet RulesDispute Process
jya99 Terms That Govern Your jya99 Account
HOW WE OPERATE

Account Security and Your Rights

Wallet Verification Your bKash, Nagad, or Rocket number must match the name on your account. We verify this before processing any withdrawal to protect your funds from misdirection.
Data Handling Account data is stored securely and used only to operate your account, process payments, and meet any legal obligations applicable in your region. We do not sell your data.
Account Changes To update your registered mobile number or linked wallet, contact support through live chat with your account details. Changes take effect after identity confirmation.
Dispute Resolution If you believe a transaction was processed incorrectly, raise it within 30 days via live chat or email. We review the payment record and respond with a written outcome.
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat icon from any page in your account. Our team handles terms queries, wallet verification questions, and account access issues directly through chat.

Email Support

Send a detailed message to our support address for written records of your query. Useful for disputes, account closure requests, or formal terms clarifications.

Account Help Centre

Browse the help section inside your account dashboard for answers on payment rules, eligibility conditions, and how these terms apply to your wallet activity.

Common Questions About These Terms

Account access is available to adults in regions where the service is permitted under local law. Eligibility is your responsibility to confirm based on the rules in your area.

No. Withdrawals go back to the same wallet used for the deposit — bKash to bKash, Nagad to Nagad, Rocket to Rocket. Third-party wallet payouts are not processed.

We contact you on your registered mobile number before taking action. You can respond through live chat or email to resolve the issue or request a formal review.

Contact support via live chat with your account information. Changes to your registered number or linked wallet are applied after we confirm your identity.

Updated terms are posted on this page. Continuing to use your account after a change is published means you accept the revised conditions. Check this page periodically.

Submit your dispute within 30 days of the transaction via live chat or email. Include your transaction reference and we will review the payment record and reply in writing.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.